BetOnline Customer Service

Questions aren't the only reason to reach BetOnline customer service. The casino support team is happy just to talk to you about your day. You can reach out and ask about the latest promotions or if there are free spins or free chips offers. If you have a question, casino support is happy to answer it.

How Do You Access BetOnline Customer Service?

BetOnline Casino, Poker, and Sportsbook is open 24/7 all year, and account management and support are available throughout the year, too. They don't close casino support for the night. Someone is always there ready to help.

How do you access BetOnline's casino support team? You have four options.

  • Live Chat
  • Email (
  • Phone (1-888-426-3661)
  • Help Center

The help center is an interactive FAQ guide that answers questions about casino bonuses, account issues, cashier help, wagering rules, poker information, and casino games information. Search your question or browse each area to find what you need.

The FAQ covers common topics like creating an account, making a deposit, and rules that apply to casino payouts. You can also use Terms & Conditions to learn a lot of the casino's rules and policies.

What Do Players Say?

One thing that players complain about is that live chat is only available to players after they create an account and log in. If you're not a registered player, phone or email tend to be better options.

Some players encounter difficulty getting a response from chat support. We haven't had that issue and believe it might be tied to not having logged in first. The system does prompt you for your account information, such as your name and email before you connect.

Which Casino Support Channel Is Best?

Live chat is the fastest option, and we recommend reaching out to BetOnline customer service that way. It rarely takes more than a minute to start a conversation with a support team member. Live chat is available 24/7.

If you cannot hang around for a chat, email affords you the chance to reach out and check in when you have time. Email's good when you can't wait, but live chat is going to get the fastest response times.